RETURNS POLICY

Deseo wants you to be completely satisfied with your online purchase.

We will accept returns of goods bought at www.deseo.com.au that have not been worn, used or damaged for a full refund or exchange within 10 days of the invoice date. This excludes sales items, jewellery, hair accessories and handbags. Shoes on sale may be exchanged for a different size or a different style but they are not entitled to a refund.

Internet orders from Sydney are not entitled to a refund but may be exchanged for a different size or a different style.

If we find that the product has not been returned to us in a fully re-saleable condition, we reserve the right to refuse a refund or exchange on the item.

In order to return or exchange an item please follow the following steps:

• Fill out the returns form that was included with your order, indicating whether you would like an exchange or a refund.
• Place the item to be returned in its original packaging.
• Send the item, together with your receipt, to:

Deseo
289 Parramatta Road (Cnr Catherine St)
Leichhardt NSW 2040
Australia

• Kindly note that the customer is responsible for all shipping and handling charges incurred when returning an item.
• Shipping cost is not refundable with the exception of a faulty item.

Deseo does not accept liability for customer returns that do not reach us. We recommend that you use a courier or registered post.

By returning shoes for an exchange the customer agrees to have the credit card that was used for the original order debited or refunded by the difference of the original item and an additional shipping charge.

You will receive a refund or replacement once the goods are returned to stock.

FAULTY GOODS

Faulty items will only be accepted if the goods are delivered to the customer damaged.

All items returned as faulty will be inspected and any items deemed to be subject to fair wear and tear will not be accepted as faulty.

Exchanges may be possible if the item is available. We can only exchange faulty items for the same item in the same size, subject to availability.

Where possible items may be repaired on request but only where such items are deemed faulty and repairable. Repairs do not come with any guarantees.