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RETURNS & EXCHANGES POLICY - ONLINE PURCHASESDeseo wants you to be completely satisfied with your online purchase. • We will accept returns or exchanges of full price shoes bought at www.deseo.com.au returned in their original condition and packaging within 14 working days of receiving the goods. We will only accept returns if we have been notified within 10 working days of you receiving the product that you wish to obtain a refund or exchange. We require all goods to be returned to us within a further 4 working days (a total of 14 working days from delivery to you). • All returns must include all the original item packaging including internal shoe bags and wrapping. • Deseo is unable to accept responsibility for any personal circumstances resulting in non-compliance of the 14 working days return policy and will not accept any goods returned outside of the established period. • Shoes on sale may be exchanged for a different size or a different style but they are not entitled to a refund. We regret we are unable to accept returns or exchanges for dyed shoes, jewellery, shoe clips, hair accessories, foot care products, shoe care products and handbags. • If exchanging for a pair of shoes that are of lesser value, the difference will be issued as a credit note as we are unable to issue cash refunds. • No returns will be allowed without a valid receipt. • Internet orders from Sydney metropolitan area are not entitled to a refund but may be exchanged for a different size or a different style. • We cannot accept returns based on a discrepancy in the heel measurement or the way the colour is shown on the screen. Heel heights are actually determined by the size of the shoe. The heel measurements provided on our site are taken for all styles based on the size 7. The colours on the screen may appear slightly different to the real colours. Deseo will not accept any responsibility if the shoes do not fit - the customer is ultimately responsible for choosing their own size. We are happy to advise you from our experience however we cannot guarantee a perfect fitting as every foot is different. HOW TO RETURN AN ITEM In order to return or exchange an item please follow the following steps:
Deseo Bridal & Evening Shoes Kindly note that the customer is responsible for all shipping and handling charges incurred when returning an item. Shipping cost is not refundable with the exception of a faulty item. The customer is responsible for ensuring that the returned item is delivered to Deseo safely. Deseo does not accept liability for customer returns that do not reach us. We recommend that you use a courier, registered or express post. By returning shoes for an exchange the customer agrees to have the credit card that was used for the original order debited by the difference if the new pair is of higher value plus an additional shipping charge. If exchanging for a pair of shoes that are of lesser value, the difference will be issued as a credit note as we are unable to issue cash refunds. You will receive a refund or replacement once the goods are returned to stock. FAULTY GOODS • We only work with the best factories in the world and we carefully inspect all items before sending so receiving a genuine faulty pair is very rare. You may find some little imperfections in satin, silk and pearled leather shoes if looking very closely at the shoes. These are normal in the process of manufacturing these kinds of shoes and are not considered faults. • Shoes embellished with crystals are very delicate. The loss of crystal stones in a worn shoe will not be regarded as a faulty shoe and therefore will not be entitled to an exchange or refund. • All items returned as faulty will be inspected and any items deemed to be subject to fair wear and tear would not be accepted as faulty. We reserve the right to reject a faulty good claim if we suspect that a customer is taking advantage of our returns policy. In case of a faulty item please notify Deseo urgently. IMPORTANT INFORMATION If shoes have evidence of being worn without foot socks or scuffed / pitted soles due to not trying on a carpeted surface these are not deemed suitable for refund or exchange. Please do take extra care of all goods to ensure they remain in the same perfect new condition as dispatched. If any items are returned in used or marked condition, we will return them to you without processing a refund or exchange. RETURNS & EXCHANGES POLICY - IN STORE PURCHASES• We are not able to give refunds, but will gladly issue store credit for full price shoes, provided that they are returned in their original condition and packaging within 14 working days of buying the shoes. • All returns must include all the original item packaging including internal shoe bags and wrapping. • Deseo is unable to accept responsibility for any personal circumstances resulting in non-compliance of the 14 working days return policy and will not accept any goods returned outside of the established period. • We regret we are unable to accept returns or exchanges for shoes on sale, dyed shoes, jewellery, shoe clips, hair accessories, foot care products, shoe care products and handbags. • If exchanging for a pair of shoes that are of lesser value, the difference will be issued as a credit note as we are unable to issue cash refunds. • No returns will be allowed without a valid receipt. Deseo will not accept any responsibility if the shoes do not fit - the customer is ultimately responsible for choosing their own size. We are happy to advise you from our experience however we cannot guarantee a perfect fitting as every foot is different. • Shoes embellished with crystals are very delicate. The loss of crystal stones in a worn shoe will not be regarded as a faulty shoe and therefore will not be entitled to an exchange or refund. FAULTY GOODS • We only work with the best factories in the world and we expect carefully all the items so the chances to get a genuine faulty pair are very rare. You may found some little imperfections in satin, silk and pearled leather shoes if looking very closely to the shoes. Those are normal in the process of manufacturing these kinds of shoes and are not considered faults. • Shoes embellished with crystals are very delicate. The loss of crystal stones in a worn shoe will not be regarded as a faulty shoe and therefore will not be entitled to an exchange or refund. • All items returned as faulty will be inspected and any items deemed to be subject to fair wear and tear would not be accepted as faulty. We reserve the right to reject a faulty good claim if we suspect that a customer is taking advantage of our returns policy. In case of a faulty item please notify Deseo urgently. IMPORTANT INFORMATION If shoes have evidence of being worn without foot socks or scuffed / pitted soles due to not trying on a carpeted surface these are not deemed suitable for an exchange. Please do take extra care of all goods to ensure they remain in the same perfect new condition as dispatched. If any items are returned in used or marked condition, we will not be able to process an exchange.  |
