Frequently Asked Questions about our shoes

Do we have a Physical Store?

We are an on-line only store at the moment, however, we want nothing more than to match you up with the perfect pair of shoes. If you have any queries on sizing or any styles, please reach out by emailing shop@deseo.com.au

How long will my shoes take to ship?

Please allow up to 2 weeks for your shoes to arrive. If your shoes will be delayed beyond this period, we will be in contact to let you know. Please refer to our shipping page for more info.

Do you ship to a PO Box or Locker address?

Please provide a residential address for all orders placed. In most cases, we use a courier service and they do not ship to PO Box or Locker addresses.

How much does shipping cost?

All shoes over $130 shipped to Australia is absolutely free! If you are outside of Australia or your purchase is less than $130, please refer to our shipping rates at checkout.

I’m not sure how to convert my shoe size?

Please refer to our Size Guide for size conversions.

I am in between sizes, which size should I get?

If you are in between sizes or have wider feet, we would recommend going half a size up for comfort. You may wish to purchase in-soles for a perfect fit.

What is the quality on the designer bridal shoes?

As these are designer bridal shoes you can rest assured, we only supply the best quality for your special day. We want to make sure all our customers can confidently buy our wedding shoes online.

How early in advance to my wedding should I purchase my bridal shoes?

We recommend you should purchase your wedding shoes from us on our online store 4 months in advance. This is just to make sure you have plenty of time to exchange your shoe if it was not the right size you picked without worry.

What bridal shoes should I be wearing for an outdoor wedding?

Good question! It depends whether you will be on hard surfaces mostly or soft. With soft surfaces such as grass really point wedding high heels may sink into the ground from time to time. If it is wet, then this can be annoying. Our block heel wedding shoes are quite popular for outdoor weddings as well as our wedding flats.

Am I able to customise my bridal shoes?

At Deseo we offer a shoe dyeing services which means you can easily customise your bridal shoes if there is a certain shade of white or colour you are going for and cannot find anywhere. We have over 150 colours to choose from!

How comfortable are the wedding shoes sold by Deseo?

As mentioned, these are quality shoes which also means comfortable. We understand that a wedding is a long day and we have made sure that our shoes are able to provide the comfort you need on your special day, which means plenty of dancing!

How can I take care of my wedding shoes?

We have a number of products that can help you take care of your bridal shoes. Please see here. If you have any further questions about caring for your wedding shoes please let us know.